Tech Support for Chicago Lawyers by a Local Attorney
He founded Firefly Network Services in 2008 to meet the specific computer support needs of legal professionals.
Firefly specializes in computer support tailored to the unique demands of various legal practices, including litigation, subrogation, corporate, real estate, family law, and financial transactions. With over 25 years of experience, we understand your different workflows and pressures.
Each member of the Firefly team stays updated with the latest advancements in technology and best practices in the legal industry, ensuring that your practice runs smoothly and efficiently.
Our staff is specifically trained in lawyer’s ethical obligations, ensuring compliance without added concerns. Whether you’re setting up a new practice, upgrading your current systems, or looking for expert advice on managing digital case files, Firefly Network Services is here to assist you with every step of the way.
We pride ourselves on building long-term relationships with our clients, offering personalized service and proactive support. Our goal is to empower law firms to leverage technology effectively, enhancing productivity, reducing risks, and ultimately delivering better outcomes for their clients. Contact us today to learn how we can help your firm thrive in the digital age.
Dedicated to Serving Chicago's Legal Nonprofits
Located in the Heart of Chicago’s Loop Since 2008
Since its inception in 2008, Firefly Network Service has been proudly located at the Board of Trade in the heart of the Loop in Chicago. While most of our support services are performed remotely, certain tasks require onsite assistance.
While we pride ourselves on resolving most IT issues remotely, there are occasions when onsite visits are necessary. Whether it’s a hardware malfunction or a more complex network problem, some issues simply cannot be fixed from afar. In these instances, having to commute from the suburbs can be a significant drain on time and resources. For law firms in particular, this lost time translates directly into lost billing opportunities and revenue. That’s why our strategically located office in the heart of Chicago ensures that we can reach our clients quickly, minimizing downtime and maximizing productivity.
Our staffed office allows us to respond swiftly to onsite emergencies, as we are typically just a quick cab ride away. Why wait for a technician to drive into the city when we can be onsite in the time it takes to traverse the Loop?
We are an IT Support and Consulting Firm not an MSP
At Firefly Network Services, we offer top-tier technology and computer support specifically for lawyers, law firms, and the legal community. Our focus is on delivering exceptional IT services to meet their unique needs. Our business model is distinct from Managed Service Providers (MSPs).
MSPs, or Managed Service Providers, center their business model around managing the services (software & hardware) they provide. Their profitability hinges on constant software and hardware sales and extra fees for basic technology tasks.
MSPs are a Sales Driven Businesses Model
MSPs love extra statements of work. If you have ever looked at your invoice and wondered why you have so many extraneous service and software costs, you are doing business with an MSP. If you have noticed that products like printers and computers are cheaper from other sources, you are using an MSP.
Unfortunately, these sales driven models drives MSPs to recommend products that have high markup values instead of what is actually the best product. Using poor-quality equipment is ideal for most MSPs as it creates the purchase/replacement/setup fees cycle. Inferior quality equipment tends to break faster, which requires purchasing new equipment, which then requires a fee to set up.
We don’t engage in these practices. Our flat fee price is all inclusive. It includes office calls, computer setups, and meetings. When it comes to hardware and software, our clients always purchase directly from the manufacturer or vender. This is the only way to ensure that you are getting the best bang for your buck.
MSP Support Experience.
Many incoming clients express frustration with their support experience, commonly citing three main issues.
- Users often deal with a constantly changing pool of junior technicians, leading to repeated explanations of their issues and redundant troubleshooting steps. How many times have you heard, “give me a few minutes to read the ticket”?
- Scheduling an on-site technician can be extremely challenging, often involving multiple steps, long waits for technicians traveling from the suburbs, or incurring “on-site fees.”
- There are long hold times and slow responses to tickets. Because MSPs are sales-driven, they tend to hire more salespeople and account managers than technicians. This results in over extended technicians.
The Firefly Network Model
In contrast, Firefly was built to deliver legal centric tech support that is swift, competent, and in line with your ethical obligations. We are 100% focused on service rather than sales.
Since 2008, we have had a 98% client retention rate. We owe this to the fact that we are service based business that is fast to respond, permanently resolves issues, and does not use any outsourced support services.
Contact Info
Phone
312 618 8866
Street Address
141 W. Jackson Blvd.
Suite 1506
Chicago, IL 60654Email