We Are A Boutique Computer Consulting Firm Specializing in Legal and Small Businesses
Because of their size, small businesses often can't find the quality technical support they require. Companies that service the small businesses market are frequently poorly trained staff, unresponsive, or don't properly resolve long standing issues.
Firefly Network Services was created specifically to address the problems listed above. To insure the best possible service, Firefly was founded around four key concepts: availability, responsiveness, planning for the worst, and consultant accountability.
We also believe in simplicity. Other companies like to lock clients into service contracts, client scheduled maintenance contracts, office visit fees, and after hour fees. We keep it simple, no contracts and a flat billing rate. Our clients are only charged for the time we spend working on an issue. Furthermore, to reduce costs we notify office managers of all work being done and when possible we provide education and self help remedies that will reduce the frequency of calls.
Availability
At Firefly, we believe in the personal touch. We don't like having to interact with help desks and we don't think you should have to use them either. All of our clients are assigned a primary consultant who is on call 24/7.
We conduct regular interoffice status meetings so every member of our team is fully briefed on each client’s particular needs.
If a primary consultant is busy, the call is redirected to a secondary consultant or to the owner of the company.
Responsiveness
It doesn't matter if the problem is a broken mouse or a crashed server. Any work stoppage at a small business is lost revenue and the need to resolve that issue is immediate. Our entire business is built around responding to issues quickly. Our average response time from contact to working on the issue is 3-4 minutes.
Our sophisticated remote access software system allows us to immediately interact with a user's desktop to solve the problem. If we can't resolve the problem remotely, we are more than happy to make an office visit.
Planning for the Worst
The current trend among computer consulting firms is to charge a monthly fee for "scheduled maintenance." Too many times, the fancy reports generated by such system are unnecessary or go unread.
We don't automate our analysis of critical systems. We prefer the hands-on approach. Each week we check core critical systems like backups, security updates and overall server health. Using these core factors to check the pulse of your network goes a long way in protecting your business.
We also sit down with each of our clients to develop a disaster recovery plan in case of a server loss or natural disaster.
Accountability
The current trend among computer consulting firms is to charge a monthly fee for "scheduled maintenance." Too many times, the fancy reports generated by such system are unnecessary or go unread.
We don't automate our analysis of critical systems. We prefer the hands-on approach. Each week we check core critical systems like backups, security updates and overall server health. Using these core factors to check the pulse of your network goes a long way in protecting your business. We also sit down with each of our clients to develop a disaster recovery plan in case of a server loss or natural disaster.
Don Brown - President of Firefly Network Services, Inc
Don Brown, a licensed attorney in Illinois, has been providing IT support and consulting services to small businesses and law firms since 1999.
He uses his experience in the field, his understanding of the practice of law, as well as his familiarity in running a small business to find and implement the best technology solutions for his clients. Whether it is long term budgeting, logistical planning, or finding the right balance of technology for a particular business, Don will strive to work with your small business to find the right solution.
He can always be reached at 312-618-8866.
Tony Pietruszynski - Manager of Chicago Operations
Tony Pietruszynski, a certified network and security technician, has worked with computer technology for over 10 years, and has both a B.A. in Finance from the University of Illinois at Chicago and an A.A.S in Computing and Local Area Networking from MVCC.
With much experience in technology sales and education in the financial field, Tony finds the best solution to optimize your IT environment with a cost-effective approach. By being extremely approachable and educated, he provides a comfortable IT environment for every single business we serve.
He can always be reached at 708-717-4162.
