Firefly: A Different Approach to Small Businesses and Technology

Firefly Network Services, Inc. •  (we are moving) Wacker  • Chicago, Illinois • 60606 • 312-618-8866

Small businesses depend on technology to stay competitive.   Unfortunately, the fact that they are classified as small businesses often limits the quality of the technology resources available to them.  Many times, small businesses find themselves: being forced into help desk solutions; using a single-person computer consultant who is often unavailable; or losing productivity because a staff member is taking care of computer issues when they should be doing their normal job duties.

We have seen these problems time and time again at new clients. So, we decided to take a different approach to small business computer consulting in Chicago. Our apporach to computer consulting is driven by the core concept that we should provide small businesses with the same level and type of technology support that is typically only available to large corporate clients.

With this goal in mind, Firefly was designed and built around four key concepts: Availability, Responsiveness, Planning for the Worst and Consultant Accountability.

We are located in the heart of Chicago’s Loop

Availability

We don't believe in help desks. All of our clients are assigned a primary consultant who is on call 24/7. We conduct regular interoffice status meetings so every member of our team is fully briefed on each client’s particular needs. If a primary consultant is busy, the call is redirected to a secondary consultant or to the owner of the company.

Planning for the Worst

The current trend among computer consulting firms is to charge a monthly fee for "scheduled maintenance." Too many times, the fancy reports generated by such system are unnecessary or go unread. We don't automate our analysis of critical systems. We prefer the hands-on approach. We spend a few minutes a week checking core critical systems like backups, security updates and overall server health. Using these core factors to check the pulse of your network goes a long way in protecting your business.

About Us

Don Brown, Esq.
President of Firefly Network Services, Inc.
Don Brown, a licensed attorney in Illinois, has been providing IT support and consulting services to small businesses and law firms since 1999.

He uses his experience in the field, his understanding of the practice of law, as well as his familiarity in running a small business to find and implement the best technology solutions for his clients. Whether it is long term budgeting, logistical planning, or finding the right balance of technology for a particular business, Don will strive to work with your small business to find the right solution.

He can always be reached at 312-618-8866.

Responsiveness

It doesn't matter if the problem is a broken mouse or a crashed server. Any work stoppage at a small business is lost revenue. The need to resolve the problem is immediate. Our sophisticated remote access software system allows us to immediately interact with a user's desktop to solve the problem. If we can't resolve the problem remotely, we are more than happy to make an office visit.

Accountability

We don't believe in making our clients sign contracts, service agreements, or pay a monthly fees for 'maintenance agreements.' We feel that not having these agreements keeps us on our toes. We conduct regular performance reviews to make sure that each client is being properly serviced. If a client is not satisfied with the quality of our service, they are free to simply not call us. We have a 95% client retention rate.

News

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At Firefly Network Services, we live and die by our portable devices. Cell phones, laptops, and iPads give us the ability to quickly respond to client issues. While these devices are great for quickly responding, they can be expensive to replace or repair. Most users tend to take care of their devices by putting them [...]

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Network security at small businesses does not have to be expensive. Taking simple cost effective steps such as adding a hardware firewall, most cost less than $800, can go a long way in preventing headaches down the road. In fact, there are many free solutions such as security updates for servers and desktops, user education, [...]

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